SHINDO2

White Essence

White Essence Co., Ltd.

Unauthorized accessSize not disclosed

POSSIBLE LEAKFull name / Phone numberInvestigating

Open in the live monitor ▶
Disclosed
Aug 12, 2026
Detected
Aug 5, 2026
Detection to disclosure
7 days
Leak
Leak possible
Type
Unauthorized access
Status
Investigating
Security spend
Not checked yet
Compensation
Not announced

What leaked

IdentityUsers' names, contact details, booking history and more
ContactUsers' names, contact details, booking history and more
Transactions & activityUsers' names, contact details, booking history and more

Who is affected

  • Users

Cause

Unauthorized external access to the booking site and core systems

Timeline

  1. Detected
  2. Booking site and related systems suspended
  3. First disclosure

Response

  • Service stopped
  • Forensic investigation

Emergency investigation with a security firm; reporting to and consulting lawyers and the police; systems to restart after safety is confirmed

What you should do

  1. Treat refund or apology calls and texts as scams. Call back only on the number from the official site
  2. Check the company's notice to see if you're affected

Lessons for companies

  1. Report to the PPC: preliminary in 3–5 days, final in 30 (60 if malicious)
  2. Run red teaming and AI-assisted hardening, and publish how much you invest

Sources